Returns and refunds
Our exchange and refund policy, and how to ask for an exchange.
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Our policy
Pieces bought on sale are final: they can't be returned or exchanged.
Ready-to-wear pieces returned in their original, unused condition, with their tags attached, can be exchanged or given store credit if returned within 48 hours of delivery in Lagos, or 96 hours outside Lagos.
We don't offer refunds unless a piece is faulty on delivery.
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How to ask for an exchange
- Contact us in time, with your order number and the piece you'd like to exchange: by hello@aprilwindcouture.com, WhatsApp or our contact form.
- Return the piece unused, with its tags, to our studio: Palace Street, Oxley Estate, Eko Akete Bus Stop, beside ABBA's Heart School, Abijo, Lekki-Epe Expressway, Lagos. Return delivery costs are yours.
- Once the piece is back with us, we'll arrange your exchange or store credit.
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Faulty pieces and refunds
If a piece is faulty when it arrives, tell us within 24 hours of delivery, with a video showing the fault. Refunds for faulty pieces take up to 5 business days to process. Delivery charges are refunded only for faulty pieces.
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Cancelling an order
Orders can be cancelled only before they are dispatched.
